Needs action·Apr 20
Factory email parser - 1 failure
WCBW sent an ACK without an order number in subject. Manual match needed.
Watch·Apr 21
Stalled order - Hannah & Trevor
Submitted 2h ago, under-25 hint from quantity language. Suggest call.
Watch·Apr 20
Failed email delivery
jake.stonehil@gmail.com bounced - typo, possibly .stonehill@. Correct and resend.
FYI·Apr 21
Invoice approaching 5 days open
Temecula Harvest - $9,200 unpaid since 4/18
FYI·Apr 20
New customer reply
Aaron at Stagecoach - checking with event lead
In the real build
Automation failures stream in from Sentry. Email delivery failures come in from the outbound provider. Stalled-order checks run as a cron every hour. Alerts are dismissible and auto-resolve when the underlying issue clears.